Multi-tenant • Subscriptions • Billing
SaaS Development
Build and run your software product as a subscription business, from the first tenant to the billing system that keeps it paid for.
What we deliver
We design, build and operate subscription software products, covering the parts most teams underestimate: tenancy, billing, permissions and the operational work that starts the day after launch.
Multi-Tenant Architecture
The decision that costs the most to reverse is how tenants are separated, and it gets made in the first week by whoever is writing the schema. We design tenancy deliberately: shared schema with row-level isolation when you need thousands of small accounts to stay cheap to run, separate schemas or databases when a customer's contract or regulator requires their data to sit apart from everyone else's. Either way, tenant context is enforced at the data layer rather than trusted to application code, so a missing filter in one query does not leak another customer's records. We build the surrounding machinery with it: tenant provisioning that creates an account, its schema, its default roles and its first admin user in one automated step; per-tenant configuration so branding, feature flags and limits can differ without forking the codebase; and usage accounting per tenant so you can see which accounts are profitable and which are quietly consuming your infrastructure budget. We have built this on AWS with the same discipline we apply to any cloud engagement — least-privilege IAM, encryption at rest and in transit, and audit logging from day one, not after a customer's security questionnaire asks for it.
Subscriptions & Billing
Billing is where most SaaS products accumulate their worst bugs, because it is the one system where an error is visible on a customer's credit-card statement. We implement subscription billing on Stripe: plans and tiers, monthly and annual terms, seat-based and usage-based pricing, trials, coupons, proration on upgrades and downgrades, and dunning so a failed card triggers a retry sequence and an email rather than silent churn. Webhooks are handled idempotently, so a duplicate event from the payment provider does not double-charge a customer or double-grant access. Entitlements are derived from subscription state in one place, so what a customer can do in the product always matches what they are paying for, including the awkward cases: mid-cycle plan changes, past-due grace periods and cancellations that should keep access until the period ends. We also build the revenue reporting your finance team will ask for within the first quarter — MRR, churn, expansion and failed-payment recovery — from your own billing data rather than a dashboard you cannot audit.
Onboarding, Roles & Admin
A SaaS product is judged in its first ten minutes, and then supported for years by whoever answers the tickets. We build both ends. Self-serve onboarding: sign-up, email verification, workspace creation, teammate invitations, SSO through Google, Microsoft or SAML for enterprise buyers, and an empty state that walks a new account to its first real result instead of dropping them into a blank dashboard. Role-based access control that reflects how organizations actually work — owner, admin, member, read-only, plus custom roles where a customer's structure demands them — enforced server-side on every endpoint, not just hidden in the interface. And an internal admin console for your own team: look up an account, see its plan and usage, impersonate a user safely with the action logged, extend a trial, issue a credit, or resolve a stuck provisioning job without anyone opening a database client in production. That console is usually the difference between a support team that resolves issues in minutes and one that escalates everything to engineering.
Reliability, Metrics & Support
Once customers pay monthly, uptime stops being an engineering concern and becomes a commercial one. We instrument products so problems surface before customers report them: structured logging, error tracking, uptime and latency monitoring per endpoint, and alerts routed to a person rather than a channel nobody reads. Deployments run through CI/CD with automated tests and staged rollouts, so shipping on a Tuesday afternoon is routine rather than a risk. Backups are taken, encrypted and restore-tested, because an untested backup is an assumption. On top of the operational layer we build the product analytics that tell you whether the software is working as a business: activation rate, feature adoption per plan, accounts at risk of churn, and the support-ticket themes that predict cancellations. We can hand the finished product to your team with documentation and runbooks, or stay on as the team that operates it — patching, monitoring, and shipping the next release on an agreed cadence.
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